Common Error Management

Sometimes processes can go wrong. In order to make their management easier, Iterop Play has a page specially designed for.

Information message

The information in this documentation will focus on the tab Errors present in Iterop Play.

Overview

As soon as one of the process tasks returns an irregularity, it immediately appears in the error list.

You just have to select the task concerned to access to the error management interface which will allow :

  • To perform actions that will allow the error/process state to evolve 🟠
  • To have information about the error and the process 🔵
Information message

It is possible to directly access the error of a process when using the IteropPlay Tracking page.

The information

In the lower part of the error management interface, there are some important information important.

These include:

  • The message corresponding to the error
  • The number of attempts
  • The name of the process
  • The process identifier
Information provided
  • If the cause of the error is a script task, the script will be displayed :
Displaying a script in error
  • Finally, if it is a service task that is the cause, you will find the current variables.
Information message

Other errors exist. You can find the assignment problems in particular there.

Actions

The error management interface gives the possibility to perform automatic actions.

Information message

Some actions may not be compatible with the task or error. They will be gray and inaccessible.

There are 7 major actions:

Recalculate and restart the service task or script

The application will try to restart the process en recalculating the input data. This is because you can change the process variables to solve the problem.


Restart the service task

The application will try tore-run the task service without recalculating lthe input data.

Edit and restart the script

This function allows you to relaunch the script task allowing you to modify it beforehand.

You will be able to copy it to the clipboard, restart it or reload the initial script (if you have made changes). Warning the changes in the script will not be final, to save the changes you will have to evolve the deployment and modify the task in question in the template.

Skip the service or script task

The system will not perform the task, and go directly to the next step. Warning, absence of data can cause execution errors in the continuation of the process. However, it is possible to edit the variables before continuing to ensure the correct operation of the procedure.

Interrupt the ongoing process

Attention

The action “ Interompre the process in cours ” is present only if you have supervision rights of the concerned process.

You will have the choice between stop or terminate the process. The interruption of the current process suspends also all sub-processes called by it.

See the process in the follow-up

Attention

The action “ Voir the process in suivi ” is only available if you have control rights of the process.

This button is a redirection to the process tracking.

Information message

For more information on follow-up: https://doc.iterop.com/knowledge-base/suivre-un-processus/.

Load all process variables

This action allows to display all the process variables (including their value) as well as their debugger in the variable part at the bottom of the management interface.

Updated on 13 November 2020

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